Return & Refund Policy

Shecurve wants every shopper to feel happy with what they order. Each product goes through strict quality checks that follow international manufacturing standards. We therefore encourage you to read the product pages closely and choose your size, color and style with care. Even so, we know there may be times when you need to send something back or ask for your money back. The policy below explains the conditions and steps involved.

Returns

Items may be sent back within 30 days after the day your package arrived. A return is accepted only when these requirements are satisfied:

  1. Items must be unused and in the condition you received them, with the original packaging and labels still in place.
  2. Proof of purchase, such as a receipt, has to accompany the returned parcel.
  3. For a damaged or faulty item, describe the problem in detail and add photos as evidence whenever you can.

Be aware that certain products cannot be returned.

  1. Underwear bottoms, and any handmade pieces with custom features.
  2. Clearance goods, and anything bought using a gift card or store credit.
  3. Products that are stained, smell of perfume, are out of shape, or arrive in damaged packaging.

Refunds

A refund can be requested within 30 days after the day your package arrived. A refund is granted only when these requirements are satisfied:

  1. Should a product show clear quality flaws, such as open or split seams, a come-undone hem, a cut or slack elastic band, or loose or worn fasteners, Shecurve apologizes and will work actively to put it right. You will receive a full refund and do not have to ship the item back.
  2. When the return is for personal reasons, we offer two practical options.
  • You get your whole payment returned if you cover the cost of shipping the item back.
  • Alternatively, we refund part of the payment (20%-50%) and you keep the item.
  1. Faulty products bought in a clearance sale or with a promotional discount also qualify for a refund.

After your return reaches us, we check the item(s) and let you know whether the refund request is approved or declined. When approved, the refund is processed and the money goes back to the payment method you originally used, within a set number of days that depends on your card issuer's rules. If your account details changed in the meantime, please tell us as soon as you can.

Refund timing:

We can cancel an order only for full-priced items, and only within 60 minutes of placing it.
Refunds to a Paypal account take 5-7 business days.
Refunds to a credit card take 5-7 business days.
Shipping costs cannot be refunded.

When a refund is issued, the return shipping cost is subtracted from the amount returned to you.

Exchanges

Replacements are provided at no charge, including for defective or damaged items.

  1. If you want to swap a product for personal reasons within 60 minutes of paying, write to contact@shecurveshapewearshop.com right away and place a fresh order so the new item reaches you quickly.
  2. If you wish to change an item for personal reasons within 7 business days after it arrives, email us at contact@shecurveshapewearshop.comand we will arrange the best solution for you.

Return Shipping

How to send a product back
  1. Send an email to: contact@shecurveshapewearshop.com stating your order number and why you are returning or exchanging, and attach any supporting material.
  2. We will reply with the address of the closest warehouse and start the return or exchange.
The shipping charges for sending your item(s) back are yours to pay.
Shipping charges:
  1. No shipping charge is ever refunded.
  2. The customer pays for return shipping.

Extra notes:

  1. For any product worth more than $10, consider sending it with a trackable shipping service or buying shipping insurance
  2. Please read our returns and refund policy carefully and confirm that every item qualifies for return.
  3. If there is any misunderstanding, the Terms & Conditions that govern our Returns & Refund Policy take precedence.
  4. Missing parcel

Suppose your parcel shows as delivered but never reached you. In that case, contact us with evidence that you did not sign for it, such as the tracking number, the postal service's stamps and marks, and any replies you received from them. We will then investigate where the item ended up.

Get in Touch

Questions about our refund and return policy? Reach our customer support team at contact@shecurveshapewearshop.com. A support specialist will respond within 1 business day. Our support team is available Mon-Fri 9am-5pm EST, and we are glad to help.

Shecurve reserves the right to make the final interpretation of these general conditions.